Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it

The information we gather from you (such as your name, address, telephone number, email address) helps us with the handling of your enquiry, communicating information to you about the services, occasional newsletters, promotional material and website updates.
Your information helps us to improve our services to you, to prevent fraud or website abuse and enables third parties to follow through with logistics on our behalf.
When any information is sent to us via telephone, in the post, email or fax all information that is received is securely stored.
This includes basic information and personal details such as complete name, address, phone number, fax number and your email address.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact forms provide a convenient method allowing you to easily ask questions, raise queries or find out further information our product/services. You should be aware that any information you provide in these forms may be read, collected, and used by others who access them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. They cannot be used to identify you personally.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, for example, your computer or your mobile phone, if you agree.Cookies contain information that is transferred to your device’s hard drive. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after a certain period of time.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Our site uses Google Analytics in order to improve your user experience. Google Analytics is a measurement tool to record anonymous data about how our website is used.

Who we share your data with

Your information is extremely important to us and our business is not about selling or sharing your information or giving it away to third parties, without your prior written approval. The information we collect from our members is intended to improve customer service.
Third Party Service Providers may include but not limited to companies and individuals who help to fulfil enquiries, send emails out on our behalf, deliver services, perform data analysis, offer guidance to our marketing department, provide customer service and fulfil enquiry requests.
They must have access to the information required to perform and complete their duties and functions. These companies are authorised to use your information only as necessary to provide these services to us.
By submitting an enquiry through the Charterspace website and sharing your email address you will be entered on to our customer mailing list to receive alerts, promotional material as well as our newsletter (unless otherwise indicated).
We promise to always make these emails as interesting and relevant to you as we can but if you do not wish to receive promotional material or our newsletter you may ask to be removed from our mailing list at any time by following the unsubscribe link located at the bottom of each communication.
With your consent you will receive notice if and when information about you might be sent to third parties and you will have the opportunity to agree or refuse to agree to the sharing of your information at that time.
We may disclose your information as required by law, such as to comply with a witness summons, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or prominent notice on our website of any change in ownership or uses of your information, as well as any choices you may have regarding your information.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

Your contact information is used solely for our records and is never shared with a third party, unless you have opted-in for us to do so.

How we protect your data

We will endeavour to protect your information while it’s being transmitted and to continue to provide a secure website and database. We maintain procedural safeguards to protect your information that is collected, stored and disclosed. It is extremely important for you to protect your user login and password from unauthorised access on the computer you use to access your account. Make sure to completely sign off your account when using a shared computer. Charterspace cannot be held liable for any types of tampering, database errors or fraud.
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore we cannot guarantee its absolute security.

Privacy Policy Notices and Revisions

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

0115 784 1616
Mon-Fri: 08:00–18:00